What Apple’s History of Adapter Recalls Means for Its Next Products
Today, Apple (NASDAQ:AAPL) announced a replacement program for a European model of its iPhone USB adapters sold in thirty-seven countries. The adapter can overheat and pose a safety risk, and was shipped with iPhone 3GS, iPhone 4, and iPhone 4s models between October 2009 and September 2012. Customers who bought the affected adapters, marked “Model A1300,” either with an iPhone or separately, can take the adapter to an Apple store or authorized Service Provider for replacement. Customers who have already paid for a replacement due to the issue can contact Apple for a refund.
As 9to5Mac points out, Apple offered to replace another set of USB adapters for the iPhone last year — but those adapters were developed by a variety of third-party manufacturers for the iPhone, iPod, and iPad, and were not official Apple adapters. When they were found to be unsafe, Apple announced a replacement program, noting that safety was the company’s “top priority”:
“Customer safety is a priority at Apple. That’s why all of our products — including USB adapters for iPhone, iPad, and iPod — undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.”
During the 2013 replacement program, Apple offered customers who had purchased one of the third-party adapters the option to replace it with an official Apple adapter for $10. And as with the replacement program that Apple announced today, customers seeking a replacement needed to have their iPhone’s serial number verified by Apple or an authorized provider to receive a new adapter.