Will DirecTV Offer NFL Sunday Refunds to Avoid a Tackle?
DirecTV (NASDAQ:DTV) had some angry football fans on its hands earlier this month when consumers went to access the provider’s NFL Sunday Ticket online service but were met with an error message that said: “DirecTV.com will be back shortly. We’re making improvements to maximize your online experience.”
Disgruntled customers took to the Internet, blasting DirecTV for its server’s inability to handle the traffic, but the company was only able to apologize and encourage users to take advantage of their mobile app versions of the package.
The site outage irked users during the NFL’s opening week of games, and complaints are gaining traction on social media this week because the live streaming failed again on Sunday, when fans went to access their pricey online service. That marks two straight Sundays DirecTV has failed to deliver on its NFL Sunday Ticket promises, and soon, the provider might need to start considering some refunds.