MyTouch Steers Ford to a Lawsuit
National law firm Hagens Berman Sobol Shapiro LLP is bringing a class action lawsuit against Ford (NYSE:F), alleging the company’s infotainment system, MyFord Touch (and by default, the MyLincoln and MyMercury Touch), is defective.
Managing partner Steve Berman said that the MyFord Touch system is a theoretically “brilliant idea” that falls short in execution. In his statement, Berman wasn’t so gung-ho about its actual performance. ”In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst,” he says.
In total, the complaint reads through 41 pages, and describes the ongoing list of issues that the firm is addressing in its lawsuit. Hagens Berman Sobol Shapiro also goes so far as to describe the efforts that Ford has made in its attempts to patch up the system, which have apparently been unsuccessful.
Introduced by Ford in 2011, the MyTouch systems promised owners of Ford, Lincoln, and Mercury vehicles the ability to seamlessly operate audio controls, use a GPS navigation system, control climate systems, and operate a Bluetooth-enabled device. However, since its release, it’s gotten some pretty harsh feedback from owners, who find it more of a chore to use than the simple knobs and dials that it was designed to replace. So much so, that Ford is working backwards and bringing a more analog approach to its dashboard.