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Needless to say, a less popular, less established device selling at a higher price doesn’t offer much of a competitive edge — and neither does a technical glitch. An error came out of a set of updates that Microsoft released on January 8, and it has been giving Windows RT users trouble updating their devices. However, a fix is expected early next month.
While the glitch couldn’t have been expected by consumers or Microsoft, Microsoft can’t plead ignorance on the Surface Pro storage issue. The new device has two memory capacities, 64 gigabytes and 128 gigabytes, but some consumers feel misled. The memory isn’t less than Microsoft says it is, but the available storage didn’t turn out as some consumers had expected.
While there would still be ample space to use on the 128GB device, almost 75 percent of the storage capacity on the 64GB device is occupied by the Windows 8 operating system. This had some consumers feel they’d deceived. The Surface RT faced a similar problem with the 32GB device only offering 16GB of available storage.
While the Windows devices do have the capacity to add memory, and have specially designed keyboards that would allow them to function more like a laptop, taking advantage of these options would cost consumers more money and simply drive the overall price of the device even higher above the competition.
As PC sales have declined, Microsoft may need to lean more and more on other venues for revenue, and if the company doesn’t get its act together in the tablet market, it may not be able to bank on the Surface tablets for much aid.
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