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Apple (NASDAQ:AAPL) reportedly said in reply to a customer inquiry that the purple flare seen in some pictures taken using the iPhone 5 camera was “normal behavior.” An AppleCare support representative named Debby told an iPhone 5 owner who called the company complaining about it that the issue could be resolved by angling the device in a certain way.
“Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures,” the representative wrote in her e-mail. “The purple flare in the image provided is considered normal behavior for iPhone 5’s camera.”
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Users have been complaining on various forums about the purple color that shows up on the edges of photos when a light source is in immediately proximity. It is also said to be affecting videos. Some reports suggest the flare is being caused by a new sapphire lens cover in the phone or component layout or sensor issues. According to Apple Insider, it is a “normal distortion of light presented in this case as chromatic aberration.”
Apple has not made any statement regarding the issue and declined to comment on the support e-mail.
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