Here’s What America’s Major Wireless Providers Are Doing Wrong (and Right)!

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Illustration by Chelsea Pieroni

Just as smartphone users in the U.S. are fiercely divided based on their allegiances to brands and operating systems, they’re also locked in an unending battle over which wireless carrier is superior.

Verizon (NYSE:VZ) users seem to know they’re the best — after all, they do have the biggest network, and Americans place a lot of importance on size.

AT&T (NYSE:T) users are pretty split — half of them complain about dropped calls, while the other half is fiercely loyal to the number-two carrier.

At number three, Sprint (NYSE:S) relies heavily on its early adopters, who appreciate good customer service over a large 4G network or the latest phones.

And rounding out the top four, T-Mobile (NYSE:TMUS) remains the top carrier for the patient and budget-conscious, whose egos don’t require that they be the first to get their hands on a new phone, or that they can brag about always having a signal (even in the middle of the woods, or on the ground floor of a Manhattan skyscraper).

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