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Apple (NASDAQ:AAPL) is beginning to correct the technical errors that were causing its iPhone 5 and older devices running the latest iOS 6 software to use cellular data even while connected to a Wi-Fi network. Apple said in a statement that handsets running on carrier Verizon’s (NYSE:VZ) network could now simply update their settings to resolve the issue.
Meanwhile, in a statement made to The Loop, Verizon said customers will not be charged for the needless cellular data usage, though it did not clarify whether it will issue refunds. “Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network,” Verizon said in a statement to The Loop. “Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”
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Apple users have thronged the company’s support webpage over the last few days to complain about the issue with the newly launched iPhone 5, older models of the smartphone, as well as iPads, which resulted in data usage going up for the devices despite being connected to Wi-Fi networks. Apple has yet to announce what caused the issue. A few AT&T (NYSE:T) users have also complained of a similar problem, though that carrier has not made any statement regarding it yet.
Last week, Apple chief executive Tim Cook issued a public apology for the company’s new maps app, a replacement for Google (NASDAQ:GOOG) Maps and the other issue users of iOS 6 have complained about.
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