Amazon’s Lockers Now Allow Returns, But Will Customers Embrace the New System?
Ordering and returning items through Amazon (NASDAQ:AMZN) has become even speedier using a new system of lockers placed in urban centers; the system will allow customers to return unwanted merchandise purchased from the online retailer without having to ship the items back to Amazon.
The company has been installing the lockers in public locations that receive a lot of traffic, such as grocery stores, convenience stores, and garages in major metropolitan areas; and while the service makes returns easier for urban customers, it also addresses a major concern of online retailers — paying for shipping in both directions, especially given that more than a third of online purchases are eventually returned.
Customers in urban centers like the service because of it’s convenience, an Amazon spokesperson told The Wall Street Journal. Amazon’s deliveries using the locker system are fairly simple. The company emails its customers a locker number, along with a code to open it, and then customers have two or three business days to retrieve their items from the cabinets.